Introduction
Era Tech Solutions (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, protect, and share personal information when you visit eratechinfo.com or use our services.
Information We Collect
We collect personal information you provide directly, such as name, email, phone number, address, when you make enquiries or place orders or request service. We also collect usage and technical data automatically—e.g. IP address, browser type, pages visited, time stamps, device type, and interaction with site features like “Ask Query”.
Use of Information
We use the information you provide to respond to your requests, provide service, send updates or quotations if requested, and to handle follow-ups. Automatically collected data is used to analyze site performance, improve user experience, diagnose issues, and for security monitoring.
Cookies & Tracking Technologies
We may use cookies or similar technologies to support site functionality (e.g. remembering form entries), analytics (understanding which pages are most useful), and preference settings. You can disable cookies via your browser, but this may limit some site functionality.
Data Sharing & Third-Parties
We do not sell your personal data. We might share data with trusted partners who assist us with email delivery, hosting, or analytics—but only with contractual obligations to secure and protect that data. We may disclose information if required by law, regulation, or to protect rights, property, or safety.
Data Security
We apply technical and administrative measures to protect data from unauthorized access, alteration, disclosure, or destruction. Our communications are secured by encryption where feasible (e.g., site over HTTPS). Only authorized personnel have access to personal information necessary for providing services.
Data Retention
We retain your data only as long as needed to fulfill the purposes stated in this policy (e.g. handling warranty, support, or ongoing orders), or as required by legal obligations. When data is no longer needed, it is securely deleted or anonymized.
Your Rights
You have rights to access any personal data we hold about you, correct inaccuracies, request deletion, or opt out of communications. To exercise these rights, contact us at info@eratech.com.
Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect data from minors. If we find such data was collected inadvertently, we will take steps to remove it.
Policy Changes
We may update this policy from time to time. When changes occur, we will post the updated version on our site with the effective date. Continued use after updates means acceptance.